Psychic Work ⋆ Complementary Medicine ⋆ Courses & Workshops
Date made: 14 April 2016
Implementation Date: 25 May 2018
I, Heloisa Stephan, respect your privacy and am committed to protecting your personal data. This privacy notice will inform you as to how:
This privacy notice aims to give you information on how I collect and process your personal data through your use of this Website, including any data you may provide through this Website when you:
This website is not intended for children or anyone under 16 years of age and I do not knowingly collect data related to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice I may provide on specific occasions when I collect or process personal data about you so that you are fully aware of how and why I use your data. This privacy notice supplements any other notices and is not intended to override them.
Heloisa Stephan (referred to as “Heloisa”, or “I”, or the SiteOwner, in this privacy notice) is responsible for your personal data collected from my Website via booking, purchases, or supplied to me via email, a subscription form or telephone booking/purchase.
As the responsible for you Data Protection, if you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact me using the details set out below.
Contact details
My full details are:
Heloisa Stephan
Email address: info@heloisa.org
Postal address: At We Are Wellness, 2 North Hill Road, Leeds LS6 2EN
Telephone number: 07504772727
I would appreciate the chance to deal with your concerns before you approach the ICO so please contact me in the first instance, however, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
The data protection law in the UK changed on 25 May 2018 and this privacy notice sets out your rights under the new laws.
It is important that the personal data I hold about you is accurate and current. Please keep me informed if your personal data changes during your relationship with me.
This Website may include links to third-party Websites such as YouTube and other Websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party Websites and am not responsible for their privacy statements. When you leave my Website, I encourage you to read the privacy notice of every Website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Comments
When you leave leave comments on the site, we collect the data shown in the comments form, and also the your IP address and browser user agent string to help spam detection.
An anonymised string may be created from your email address (also called a hash) and be provided to a Gravatar service to see if you are using it. The Gravatar service privacy policy is not available here now as its services are not used at present. If in doubt, please contact us. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms – Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics – Who we share your data with – How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Additionally, depending on your purchases and/or bookings through my website, I may collect, use and store different kinds of personal data about you which I have grouped together as follows:
I use different methods to collect data from and about you, including through:
You may give me personal information when you:
I will only use your personal data for the purpose you provide me it and when the law allows me to. Most commonly, I will use your personal data in the following circumstances to which I might need to use the following data:
Generally, I rely on consent as a legal basis for processing your personal data. You have the right to withdraw consent at any time by contacting me in writing via email or the postal address above.
Below is a description of ways I may use your personal data, and which of the legal bases I rely on to do so. I have also identified what my legitimate interests are where appropriate.
Note that I may process your personal data for more than one lawful ground depending on the specific purpose for which I use your data. Please contact me if you need details about the specific legal ground I rely on to process your personal data where more than one ground has been set out in the table below.
I strive to provide you with choices regarding certain personal data uses, particularly about holistic promotions/newsletters that you give me consent to send to you. You may opt out at any time by contacting me in writing or using the unsubscribe button.
I will not share your data with any one nor with any company unless you request me to.
You can ask me to stop sending you any messages or emails, including holistic offers at any time by following the opt-out links on any newsletters, or unsubscribe from any email sent to you or by contacting me in writing at any time.
Where you opt out of receiving these news/promotional messages and/or emails, this will not apply to personal data provided to me as a result of a product/service purchase, quality control or product/service experience.
When you opt out of any newsletter the email company will still securely hold your data to ensure that you are not contacted again in the future by mistake.
You can set your browser to refuse all or some browser cookies, or to alert you when Websites set or access cookies. If you disable or refuse cookies, please note that some parts of my Website may become inaccessible or not function properly.
I may have to share your personal data with the parties set out below for the purposes of running my business:
They will only process your personal data on my instructions and are subject to a duty of confidentiality.
I require all third parties to respect the security of your personal data and to treat it in accordance with the law. I do not allow my third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with my instructions.
I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. I take every precaution to protect your data, and I’ve developed and adopted technologies, practices and policies to safeguard you and your data.
I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I are legally required to do so.
Your data is securely stored on Google Cloud and only accessible via signing in to my account and with my own password, and also my mobile phone, which is protected by a PIN number or pattern lock of the phone and the password on the Google account to access it. In case of the phone being lost or stolen, I have put in place the measures to remotely erase all contents and make the phone unusable thereafter.
How long will I use your personal data for?
Records will not be deleted automatically unless you request that they are in writing, with proof of identity.
I will retain your personal data for as long as you wish to receive communication (concerning psychic and spiritual, psychotherapy, hypnotherapy consultations, other holistic treatments, courses, workshops, offers), and consent me to, to fulfil the purposes I collected it for, including for the purposes of satisfying your additional interests in other therapies modalities and treatments, any business, legal, accounting, or reporting requirements.
By law, and by insurance purposes, I have to keep basic information about clients for tax purposes (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease being clients.
In some circumstances you can ask me to delete your data: see request erasure below for further information.
In some circumstances I may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws (more detailed below) in relation to your personal data:
Although I strive to always give you a personal benefiting treatment, if you wish to exercise any of the rights set out above, please do first contact me. For more information regarding your individual rights please visit the ICO Website or follow the link here.
You will not be charged a fee to access your personal data (or to exercise any of the other rights). However, I retain the right to charge a reasonable fee if your request is clearly unfounded, or excessive. Depending on the circumstances, I may refuse to comply with your request.
I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up the response process.
I will respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made several requests. In this case, I will notify you and keep you updated.
Glossary
LAWFUL BASIS
Legitimate Interest means the interest of my business in conducting and managing my business to enable me to give you the best service/product and the best and most secure experience. I make sure I consider and balance any potential impact on you (both positive and negative) and your rights before I process your personal data for my legitimate interests. I do not use your personal data for activities where my interests are overridden by the impact on you (unless I have your own request, consent or are otherwise required or permitted to by law). You can obtain further information about how I assess my legitimate interests against any potential impact on you in respect of specific activities by contacting me.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that I am subject to.
Companies I use:
YOUR LEGAL RIGHTS EXPLAINED
You have the right to:
By ticking the GDPR box on the booking form, or any other form on this Website, by making bookings and/or purchases on this Website, you are confirming your understanding of, and agreement to, all that is in this privacy policy and you are specifically consenting to the use of your data for the purposes outlined in this document.
This Agreement sets out the terms and conditions relating to the online product and service content provided free of charge and products and services content subject to payment (“Free and Paid-for Content”) that Heloisa Stephan (“the SiteOwner”) will provide to you (“the User”).
By accessing https://heloisa.org (“the Site”) the User is agreeing to the terms and conditions below. If the User uses the Site on behalf of a business the User is also agreeing to these terms and conditions on behalf of that business. If the User does not agree with the terms and conditions (or the User is not authorised to do so) the User should not use the Site.
If the Users should have any questions about the Ste or content on it, they may contact the SiteOwner.
Products, Services and Fees for Payment
The SiteOwner may provide paid for services, products, Free and Paid-for Content. This includes a subscription for Paid-for Content. The SiteOwner reserves the right to vary the Free and Paid-for Content and does not guarantee that any content provided free of charge (“Free Content”) will remain free of charge and does not guarantee that any content provided subject to payment (“Paid-for Content”) will remain a paid-for service.
The User shall agree to pay any subscription fees (“Fees”) for any of our services, recurrent services or memberships at rates in effect when the charges are incurred. The User must provide the SiteOwner with complete and accurate current payment information, and is solely responsible to providing a valid debit /credit card for the whole duration of the requested services, recurrent services or membership subscriptions, as they incur, in advance, or for immediate payment in case of invoices for services received.
In case of an Event Agency recruiting our services, the value on the issued invoice needs to be transferred to he SiteOwner’s Bank Account by the Event Agency the latest two weeks in advance of the event date. In case of extension of the service time, agreed either in advance, or on the date, or during the agreed Event, the Agency is responsible to provide immediate transfer or payment of the value of the additional issued invoice.
The User can pay using a credit or debit card via the Site (this service is provided by Stripe, PayPal, Google Wallet or via 07504772727 using one of these secure payment platforms during the SiteOwner working hours. By submitting credit or debit card details to the SiteOwner the User warrants that they are allowed and entitled to purchase the Paid-for Content using those payment details.
In the event of an unauthorised payment the SiteOwner reserves the right to suspend or terminate the User’s access to the Site and Paid-for Content.
If no payment authorisation is received or payment authorisation is subsequently cancelled, the SiteOwner may immediately terminate or suspend access to any Paid-for Content and/or the Site.
The SiteOwner will try to process the User’s request for any product, service and/or Paid-for Content promptly but does not guarantee that the Paid-for Content will be available to the User by any specified time.
A contract with the User for a Paid-for Content or Service will come into effect when booking and/or purchasing a service, the Username and Password are issued to the User when buying a product, service or entering a membership with the Site.
In case of delayed, or non-payment after an invoice has been issued and sent to the User/Event Agency for any of the services offered on this website, due to the time needed to pursue any pending payment, the SiteOwner may, at its discretion, add an administration fee of £20 for each official reminder (three in total) plus interests that are 8% above the Bank of England’s base rate. These will start counting from the date of the issued reminder invoice, and the SiteOwner preserves the right to engage either a debt recovery agency or the court’s small claims facility, which may end with the User’s inability of buying anything via credit for at least 6 (six) years.
For all bookings for consultations there is a 12 h (twelve-hour) policy to book and the same twelve hours policy to reschedule or cancel appointments.
For all bookings for courses and/or workshops there is a specific policy to reschedule or cancel it/them as in the separate Courses Terms & Conditions under the upper menu Courses Tab or below.
The User having paid the Fee for a subscription for the supply of Paid-for Content for a defined period the User will have no right of cancellation for the supply of the Paid-for Content other than the right to cancel the subscription for Paid-for Content.
This does not affect the User’s statutory rights.
Registration, Passwords and Privacy
The use of the Site signifies the User’s consent to the SiteOwner to collect and use personal information about the User to complete the contract to provide any paid products or services they purchase, and in accordance with my updated Data Privacy Policy.
The User does not have to register to use the Site to access it and enjoy the content other than the Paid-for Content. If the User wishes to access the Paid-for Content the User will be asked to provide the SiteOwner with accurate, complete registration information, including contact details, and it is the User’s responsibility to inform the SiteOwner of any subsequent changes to this information. The SiteOwner is entitled to rely on this information to provide Paid-for Content.
The User will also be requested to create a Password in a format specified by the SiteOwner (“the Password”). The User shall not disclose the Password to any other person or entity and shall ensure that the Password remains confidential at all times.
If the User knows or has a reasonable suspicion that a third party knows the User’s Password, the User shall notify the SiteOwner immediately by contacting the SiteOwner.
If the SiteOwner has reasonable grounds for believing that the User has misused or is misusing the Password, the SiteOwner may require the User to change the Password or may suspend the User’s use of the access to the Site, including Paid-for Content, until the SiteOwner is satisfied that the security of the Site is no longer compromised by the User’s activities and breach of this agreement.
Limitations on Use of the Site
All content, products and services, provided by the SiteOwner belongs to the SiteOwner.
The content and services and products provided are solely for the personal use of the User and the User shall not copy, sub-license, distribute, sell, supply, modify, adapt, amend, incorporate, merge, or otherwise alter any content or service provided under this Agreement.
The User shall not copy, change or distribute content received by Heloisa Stephan or remove or replicate any logo, copyright or proprietary notices, legends, symbols, labels, watermarks, signatures or any other like marks affixed to or embedded in the content or services.
The User shall not carry out any act or omission or permit any act or omission to take place that infringes or is likely to infringe any intellectual property rights owned or used by the SiteOwner or its affilliates or otherwise relating to the Site.
Limitation of Liability and Indemnity
The User expressly agrees that the use of, and browsing of the Site, is at the User’s own risk.
Neither the SiteOwner nor any other party involved in creating, producing or delivering the Site, is liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of the User’s access to, or use of, or inability to use the Site or any linked site or for the cost of procurement of substitute goods or services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through the Site or resulting from any unauthorised access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible property including legal costs and expenses, even if the SiteOwner has been advised of the possibility of such damages.
The User expressly agrees that the downloading of any material from the Site is at the User’s own risk. Neither the SiteOwner nor any other party involved in creating, producing or delivering the Site, is liable for any direct, incidental, special, consequential, indirect or punitive damages resulting from the User downloading material from the Site or any linked site, including but not limited to, damages for loss of profits, use, data or other intangible property including legal costs and expenses, even if the SiteOwner has been advised of the possibility of such damages.
Without limiting the foregoing, everything on the Site is provided to the User “as is” and “as available” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a specific purpose or non-infringement.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to every User. The User must check their local laws for any restrictions or limitations regarding the exclusion of implied warranties.
While the SiteOwner will use reasonable efforts to include accurate and up to date information on the Site, the SiteOwner makes no warranties or representations as to its accuracy or completeness. The SiteOwner is not responsible for any errors or omissions or for the results obtained from the use of such information.
The information is provided on the Site with the understanding that the information does not constitute any form of legal, medical, psychological, mental or any other professional advice, recommendation or arrangement by the SiteOwner or its affiliates or any other party involved in the Site and is not intended to be relied upon by Users in making (or refraining from making) any decisions based on such information. The User must make their own decisions on, whether or not, to rely on any information posted on the Site.
The SiteOwner reserves the right to modify information displayed on this Site but it does not make any commitment to update the information displayed on this Site.
No party [other than the SiteOwner] who is involved in the workings of the Site, will at any time be liable or responsible in any way for the content, including Paid-for Content, and information provided on or via the Site and for the User’s use of the Site.
From time to time the SiteOwner may make available to the User links from the site to third party sites. These sites may not be in any way approved, checked, edited, vetted or endorsed by the SiteOwner and the User agrees that the SiteOwner shall not be responsible or liable in any way for the content, advertising or products available from such sites, the quality, functionality, suitability or legality of such sites or for any dealings that the User may have, or the consequences of such dealings, with such third-party site operators.
Any arrangements made between the User and any third party named on the SiteOwner’s Site are at the User’s sole risk and responsibility and the SiteOwner expressly disclaims any liability for third-party information or opinions posted on this Site or any linked Sites that arises under criminal or civil laws relating to defamation, intellectual property, infringement, privacy, obscenity, or any other area of law.
Indemnity
The User agrees to indemnify, keep indemnified, defend and hold the SiteOwner and its associated companies, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors, (collectively the “Indemnified Parties”) harmless from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any Indemnified Party and any claims or legal proceedings which are brought or threatened arising from the User’s use of, connection with or conduct, on the Site or any breach by the User of these terms.
The SiteOwner reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by the User, and in such case, the User agrees to co-operate with the defence of such claim.
Consequences of Breach of these Terms
In the event that the SiteOwner considers or determines, in their complete discretion, that the User has breached, violated or contravened this Agreement, or has otherwise demonstrated inappropriate conduct in the use of the Site or the content or services, they reserve the absolute right to: (a) warn the User that they have violated this Agreement and ask the User to discontinue such conduct; (b) discontinue the User’s membership of the site and/or any other related services, including Paid-for Content; and (c) take appropriate measures (including terminating, suspending or restricting the User’s use of the Site) to prevent the User from using, or linking, to the Site thereafter.
Third Parties
The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement.
Proper Law and Jurisdiction
This Agreement and all matters arising from it shall be governed by and construed according to the laws of England and Wales and shall be subject to the [exclusive] jurisdiction of the courts of Leeds, England.
Entire Agreement
This Agreement supersedes all prior agreements, arrangements and undertakings and constitutes the entire agreement relating to the subject matter of this Agreement. The User confirms that they have not entered into this Agreement on the basis of any representation that is not expressly incorporated into this Agreement.
Services after Covid-19
Dear Clients and Friends,
Heloisa continues to seeing you in person, and welcomes each one of you very warmly!
According to the latest rules for Covid-19, there's now no pressure to scan the QR code for the NHS tracing app. I can reassure you, though, that there are all the preventive care in place in the home practice to keep all always safe.
In order to keep all clients safe, your temperature will still be measured, and you still need to wear a mask, and I do hope that this will be okay with you all :)
Hope you are all well and see you soon!
Best regards
Heloisa